Universal Registration Document 2019

102 LISI 2019 UNIVERSAL REGISTRATION DOCUMENT Corporate Social Responsibility 4 Improving the environmental footprint of our activities 2020 ■ -12% in energy savings compared with 2018 ■ -12% in water savings compared with 2018 ■ -7% in Greenhouse Gas emissions (GHG) compared with 2018 2023 ■ -5% in energy consumption compared with 2020 ■ 10% in renewable energy produced on site or purchased ■ No dependence on water in areas under water stress 2030 ■ -30% in Greenhouse Gas emissions (GHG) compared with 2020 ■ -10% in energy savings compared with 2020 ■ 20% use of renewable energies Guaranteeing customer satisfaction through efficient processes 2020 ■ 0 critical incidents involving items that may cause a security issue ■ 0 Major Non-conformance with quality certifications 2023 ■ -10% in non-critical incidents compared with 2020 ■ -10% in Cost of Internal Non Quality compared with 2020 2030 ■ 0 customer return = 100% “On Target Quality” ■ 0 delivery delay = 100% “On Time Delivery” ■ Traceability and digital compliance Committing to a responsible supply chain 2020 ■ Building CSR into purchasing transformation project 2023 ■ LISI fully incorporates ethics and corporate social responsibility criteria into the process of selecting its suppliers ■ LISI evaluated its 100 most strategic suppliers against CSR criteria 2030 ■ 100% of strategic suppliers from a CSR standpoint are evaluated ■ LISI works with ethical and responsible suppliers