Universal Registration Document 2019

100 LISI 2019 UNIVERSAL REGISTRATION DOCUMENT Corporate Social Responsibility 4 For example: LISI communicates with: ■ its customers via the sales departments of the divisions, trade shows such as the Le Bourget trade show, etc. ■ its insurers, who are included at every stage of the projects, to take into account their opinions and who regularly visit the plants. In addition, an annual assessment is presented to the Group’s Senior Management, ■ its shareholders via individual meetings for shareholders and numerous meetings with investors. 2.3  /  Materiality matrix A methodology based on dialogue with interested parties To establish a methodology compliant with ISO 26000, the CSR Steering Committee decided to obtain the support of a specialized consultant. This consultant had already worked with the pilot site of Saint-Ouen-l’Aumône in 2018. The Steering Committee first analyzed and prioritized the Group’s challenges and those of its divisions and their importance to the interested parties. The result of this exercise was the first version of LISI’s materialitymatrix which resulted in four working priorities being highlighted. In2019, the internal andexternal interestedparties (customers, employees, suppliers, etc.) were surveyed via phone and/or in-person interviews to find out their expectations in terms of Corporate Social Responsibility. The analysis of these interviews led the Steering Committee to update the materiality matrix and add a fifth working priority. Materiality matrix Following the creation of this matrix, in June 2019, the Management Committee and Board of Directors approved the five priorities recommended by the Steering Committee. LISI’s CSR approach focuses on these five priorities: ■ retaining talent and strengthening the appeal of our business lines; ■ achieving excellence in Health and Safety at work; ■ improving the environmental footprint of our activities; ■ guaranteeing customer satisfaction through efficient processes; ■ committing to a responsible supply chain. 1 0 2 3 4 5 6 Importance for the Interested party Importance to LISI’s BUSINESS 1,0 2,0 3,0 4,0 5,0 Preserving biodiversity Preventing pollution and harmful substances Involvement in regions Social dialogue Situation posing a risk to Human Rights Responsible purchasing and CSR promotion in the value chain Product conformity Health and safety at work Transition to tomorrow’s business lines Attracting and retaining talent Energy efficiency Adapting to climate change Limited carbon impact Preserving water resources Innovative and responsible products, eco-design Business ethics Environment Social Supply Chain Society-related Safety of products and personnel